Managing Difficult Personalities (Article)

Difficult personalities in a team can provide challenges such as misunderstanding and confrontation. However, having different personalities in your team can be of great advantage if well managed. The article provides a 5 stage process on how to deal with difficult personalities (appreciating one persons many facets, focusing on facts, framing the context, engage/identify outcomes, and handle the conversation). The article provides explanation why it is essential to operate from a non-emotional, factual, and impartial perspective and how you can cope, execute and reflect during these processes.

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